I've had my Alienware for over a year now and love it. I'm not sure if I would ever buy an Alienware Desktop because of being able to custom build one, but definitely another laptop. Most arguments are saying Alieware is overpriced, however I would disagree.
I believe you get what you pay for on both ends of the spectrum. Yes, you may could purchase an iBuyPower or Asus that is very similar for a bit cheaper but it's missing a few things. Most non-Alienware laptops do not come from the factory with:
- Full HD Screen (not 1600x900)
- HDMI IN and OUT <-- yes, you can use an Alienware as a TV, which I've done on multiple occasions and it works great.
- Awesome keyboard which may be overrated, but no one else offers it.
- Longer battery life. My m17x lasts upwards of 8 hours.
- The larger laptops 17/18" are a tank! They are desktop replacements and not meant to be as mobile as other brands. Don't know about you, but I don't want my laptop to break into 1000 pieces when it falls 2 ft , which I've seen an Asus/Toshiba do.
- Great Hardware (the RAM is the same used in Macs by the way - Hynix)
Customer service is one of those things where each user may have a different experience. I've never had a single issue with Alienware nor a MAJOR issue with Dell, but know people who have. I have had issues with HP, Asus, Acer, Toshiba, etc, etc. On a side note, Emachines has the best service I've ever dealt with.
So you can't listen to Johnny's bad experience and not take in the other great experiences - which goes for any company. Look at the bad reviews for Woot even!
Lastly, Alienware and Dell have sales ALL the time. I bought min for almost 40% off. It had 1 HD and 4 GB. I have since then upgraded the HD and RAM for a fraction of the costs.
Not only that, those of you arguing about HD speeds and amount of RAM is technically useless for gaming. Once the game is loaded into ram, which MOST games are designed for computers that only have 4GB anyway, HD speeds are pointless and any more than 4GB is useless (unless you for some reason need tons of programs open in the background...?). Yes a SSD/RAID will load it faster, but not necessarily run it faster. That's when the video card kicks in - which is upgradable on an Alienware, don't think it is on the others...