laurie8914 wrote:Purchased the white last time around. It hasn't worked yet. Always same message on my 4s that this device is not supported. :-{
I got the same message on mine, and here is the fix. When you unplug it from the micro USB, push and hold the button on the back for three seconds, to turn the case power off. When you push it again to turn it back on, it will work fine, and charge the phone. On a related note, the instructions recommend that you keep the power on the case turned off until the phone needs some charging, as the phone battery will deplete over time if it is always connected to a charging device. In other words, don't turn on the case power until the phone battery needs to be charged, as that's the whole point of this thing to begin with.